Refund and cancellation policy

Faster-EV is the trading name of JA MEDICAL, a SAS with share capital of 500,00 €, registered at 81 rue de la Paroisse, 78000 Versailles, France. Company registration: 909 818 445 RCS Versailles. SIREN: 909818445. EU VAT number: FR89909818445. Legal representative: Alexandre Benhamou.

For enquiries, returns, cancellations or complaints, contact customer service: [email protected]; telephone: +33 1 89 48 07 90. You may also write to our registered office. Where available, include your order reference and purchasing email address. Never send your full card number, card security code or password.

On withdrawal, we refund without undue delay and within fourteen days of being informed of your decision. For goods, unless we offer to collect them ourselves, we may withhold payment until we receive the goods or proof of dispatch, whichever occurs first. This does not automatically start a new fourteen-day period after inspection.

We use the original payment method unless you expressly agree to an alternative without fees. Store credit or vouchers are not imposed instead of a refund that is due. After issue, posting time depends on your bank; this technical delay does not change our duty to issue the transaction within the applicable deadline.

Withdrawal from the whole order includes the price actually paid for the goods, tax included, and original standard delivery charges. An expressly chosen premium delivery supplement is not refunded. Free original delivery creates no delivery payment to reimburse.

For partial returns, we refund the affected items’ actual price with their allocated discounts. Delivery charges justified by retained goods are not refunded; charges attributable exclusively to returned goods are repaid. Return shipping follows the returns policy. Payment provider fees, administration charges and flat restocking fees are not deducted. Any diminished value must be justified under the product condition rules.

To cancel before dispatch, contact [email protected] promptly with your reference. We confirm cancellation if preparation can be stopped. If already shipped, notify withdrawal and follow the returns procedure, subject to statutory exceptions. A cancellation request does not mean preparation has stopped until confirmed.

If we cancel a sale we cannot fulfil, captured payments for affected goods and delivery charges no longer justified are returned without undue delay and within fourteen days of cancellation, without imposed store credit. An uncaptured authorisation may simply be released. We do not charge for a substitute without your agreement.

Non-conformity is handled separately from a change of mind. Tell the seller your order reference and describe the issue, with photographs where useful and feasible. Expiry of withdrawal rights or missing packaging does not remove statutory warranties. Coordinate any dangerous equipment or specialist removal with support.

New goods sold to consumers have a two-year statutory conformity warranty from delivery. Repair or replacement is free, subject to statutory conditions, within thirty days and without significant inconvenience. A price reduction or termination is available when its legal conditions are met. Hidden-defect claims may be brought within two years of discovering the defect. A manufacturer's commercial warranty supplements these rights. The statutory notice in the terms of sale provides further details.

Confirmation is sent when the refund is recorded as completed. If the credit is missing, check the original payment account, then contact [email protected] with the order reference, date and expected amount. We check the transaction and provide available tracking details. Do not send full card details.

For a replaced or expired card or closed account, also contact your bank. Changing refund details requires appropriate verification. If a duplicate payment was actually captured, we reconcile the payments and return the overpayment. Warranty refunds and termination for non-delivery follow their own statutory rules. Internal review does not extend a legal deadline.

First send a written complaint to [email protected] or our registered office. If unresolved, consumers may refer it free of charge to the competent mediator, subject to admissibility rules, including referral within one year of the written complaint to the trader. Mediator: anm conso. Address: 25 allée Rose Dieng Kuntz 75019 Paris. Website: https://www.anm-conso.com/.

Mediation is optional and does not prevent access to a competent court. French law applies without removing mandatory consumer protections. Consumers are not restricted to courts at the seller’s registered office.