Terms of use

These terms govern browsing Faster-EV, product searches, customer accounts, order tracking and support. Purchases are governed by the terms of sale and returns and refund policies. This information is available free without an account; your own internet charges remain payable.

Using site features entails observing these rules. Orders require separate acceptance of the terms of sale. Browsing or creating an account does not place an order, consent to marketing or waive statutory rights.

Faster-EV is the trading name of JA MEDICAL, a SAS with share capital of 500,00 €, registered at 81 rue de la Paroisse, 78000 Versailles, France. Company registration: 909 818 445 RCS Versailles. SIREN: 909818445. EU VAT number: FR89909818445. Legal representative: Alexandre Benhamou.

For enquiries, returns, cancellations or complaints, contact customer service: [email protected]; telephone: +33 1 89 48 07 90. You may also write to our registered office. Where available, include your order reference and purchasing email address. Never send your full card number, card security code or password.

To order, you must have legal capacity or valid authorisation. Business representatives must be authorised to bind the business. Supply accurate information, update contact details and do not use another person's identity or address without entitlement.

Accounts provide access to associated purchases and available features. Guest purchases have secure access. Only access your records or those you are expressly authorised to view. Report incorrectly linked information without using or disclosing it.

Protect your password and authentication methods and sign out on shared devices. Guest access links are confidential. Report suspected access or loss of control to [email protected].

Proportionate identity verification may be requested before disclosing documents or changing sensitive details. You are not automatically liable for every action appearing under your account: responsibility depends on the facts and applicable law.

Fraud, bypassing access controls, unauthorised security testing, disruption, overloading, bulk extraction infringing rights or availability, and malware are prohibited. Threats, discriminatory messages, spam, false documents and unauthorised use of others’ data are prohibited.

Submitted documents must be relevant and lawfully shareable. Limit personal information to what is necessary. Good-faith reports, legitimate complaints and exercising rights are not abuse.

Text, photographs, trademarks, logos and graphics are protected by their owners’ rights. You may browse and retain documents needed for your purchase and rights. Other unauthorised commercial exploitation is prohibited, subject to statutory exceptions. Displaying a brand does not imply an endorsement not expressly established.

Guides and selection tools do not replace contractual specifications or qualified professional work where necessary. Linked third-party services have their own terms.

We work to keep the site operational. Maintenance, faults or security measures may temporarily limit features; notices are displayed where possible. Support remains the contact for orders and your rights.

Each party is responsible for its breaches under applicable law. These terms do not exclude liability for our own fault or mandatory protections. Account unavailability does not erase confirmed orders, warranties or received requests.

Suspected fraud, compromise or serious breach may lead to proportionate restrictions on affected features. Unless prevented by law or security, we explain the measure and how to contact support. You may challenge it through [email protected].

You may request account closure through support. It does not cancel existing orders or erase records subject to retention. Existing obligations, refunds owed and warranties remain effective.

The privacy policy explains processing for accounts, orders, payments and communications, and your rights. Marketing choices are separate from account use.

The revision date appears at the top of the page. Changes apply prospectively without rewriting earlier order terms. If a clause is unenforceable, the others remain effective within legal limits without removing mandatory protections.

First send a written complaint to [email protected] or our registered office. If unresolved, consumers may refer it free of charge to the competent mediator, subject to admissibility rules, including referral within one year of the written complaint to the trader. Mediator: anm conso. Address: 25 allée Rose Dieng Kuntz 75019 Paris. Website: https://www.anm-conso.com/.

Mediation is optional and does not prevent access to a competent court. French law applies without removing mandatory consumer protections. Consumers are not restricted to courts at the seller’s registered office.